This session examines the growing wave of litigation in the trucking industry and how its ripple effects are impacting towing and recovery operations. The session explores legal trends, nuclear verdicts and insurance implications. Attendees will gain insight via survey results and research on the trucking industry into how towing companies can reduce liability, strengthen documentation and safety practices, and better protect their business in an increasingly aggressive legal environment.

This session provides a clear look at the accelerating consolidation within the towing industry and what it means for independent operators today and in the years ahead. The session will focus on current market trends, private equity involvement, valuation drivers, and competitive impacts at the local and regional level. Attendees will gain insight into how consolidation may affect pricing, contracts, staffing, and exit strategies.

This session explores practical ways towing companies can use artificial intelligence to improve efficiency, reduce staff workload, and improve customer experiences. This presentation moves beyond theory to show real-world applications such as automating office workflows, assisting with call handling, and improving claims documentation and recovery narratives. Attendees will gain a clear understanding of where AI adds value today, how to implement it responsibly, and how to stay competitive as technology continues to evolve.

This seminar examines how weak or inconsistent safety philosophies directly impact towing company performance, profitability, and reputation. Designed for owners and safety managers, the session highlights real-world consequences of preventable incidents including injuries, equipment damage, regulatory penalties, increased insurance costs, and employee turnover. Attendees will gain insight into how leadership attitudes toward safety shape behavior in the field and learn practical strategies to build a strong, proactive safety culture that protects people, assets, and the bottom line.

This session takes a straightforward, no-nonsense look at insurance challenges facing today’s towing companies including rising premiums, coverage gaps, claims trends, and how underwriting decisions are being influenced by safety practices, litigation, and loss history. Attendees will gain a clearer understanding of their policies, learn how to better manage risk, and discover practical steps to improve insurability, control costs, and protect their business.

This seminar explores how towing companies can increase profitability, accountability, and operational clarity by participating in a 20 Group. The session explains how peer benchmarking, shared best practices, and disciplined performance reviews help uncover hidden profit opportunities. Attendees will learn how collaboration with non-competing peers drives smarter decisions, stronger financial controls, and sustainable growth -turning knowledge into measurable results.

This session focuses on the ongoing challenges of collecting fair payment for heavy-duty towing and recovery services. Designed for owners, managers, and billing professionals, the presentation examines common insurer pushback tactics, documentation requirements, and dispute resolution strategies. Attendees will learn practical methods to strengthen invoices, justify rates and services, improve collection success, and protect revenue in an increasingly contested reimbursement environment.

Most towing businesses don’t struggle because the owner lacks ambition — they struggle because execution is inconsistent, priorities shift daily, and the team doesn’t have a simple way to measure what “winning the week” looks like. This session gives owners a practical operating system to turn goals into consistent action.

You’ll learn how to:

• Execute: Translate big goals into a short list of weekly actions that actually move revenue, cash flow, and service performance.
• Measure: Build a simple scoreboard so you and your team can see progress (and problems) early — without complicated software.
• Improve: Use small, repeatable habit loops to make the right behaviors automatic and reduce the need for constant owner “push.”

We’ll cover how to set focused execution cycles, choose lead measures (the actions that predict results), and install habit-based accountability that doesn’t feel like micromanagement. You’ll also learn how to align team behavior with identity and standards — so your dispatch, drivers, and managers know what “excellent” looks like and can repeat it.
Owners will walk away with:

• A one-page framework to run execution in focused cycles
• A short list of high-leverage lead measures to track weekly
• A habit-building method to improve follow-through for you and your team
• A simple review rhythm to keep momentum without burnout

This is a hands-on, owner-focused session designed to help you create predictable progress — and a business that runs more on systems and less on stress.

This session focuses on how towing companies can successfully attract, engage, and retain Gen Z employees (born 1997 – 2021). Hear what motivates the next generation of workers, how their expectations differ from previous generations, and how company culture, communication, training, and career paths influence recruitment success. Attendees will leave with strategies to build a workplace that appeals to Gen Z and incorporate them into an existing team. Great session for your HR manager.

This panel session brings together industry leaders and legal experts to address the growing scrutiny around predatory towing allegations. The panel will explore current and proposed legislation, enforcement actions, and litigation trends affecting towing operations. Panelists will share insights on compliance, documentation, rate transparency, and best practices to reduce legal exposure while protecting legitimate towing and recovery businesses. Great session for your company attorney or legal representative.